The Independent Third Party
Sport Dispute Management Inc. administers the Hockey Canada Safe Sport complaint process with independence, fairness, and confidentiality.
What is the ITP?
The Independent Third Party (ITP) is an organization that is separate from Hockey Canada and its member associations. The ITP is responsible for receiving, screening, and overseeing the investigation of maltreatment complaints made under Hockey Canada's Maltreatment Complaint Management Policy.
Sport Dispute Management Inc. has been designated as the ITP for Hockey Canada. As the ITP, it does not advocate for any party — its role is to ensure complaints are handled fairly, promptly, and confidentially.
Guiding Principles
Independence
The ITP operates independently from Hockey Canada and its member associations, ensuring impartial handling of all complaints.
Confidentiality
All parties are required to maintain confidentiality throughout the process, except as required by law.
Procedural Fairness
Both the complainant and the respondent have the right to know the case against them and to respond before any decision is made.
Timeliness
The ITP is committed to resolving complaints promptly, with target timelines established for each stage of the process.
The Complaint Process
Complaint Submitted
A complaint is submitted to the ITP — Sport Dispute Management Inc. — through the online form or by email. The ITP acknowledges receipt within 2 business days.
Intake & Screening
The ITP reviews the complaint to determine whether it falls within the scope of the Hockey Canada Safe Sport Policy. Complaints that do not meet the threshold may be dismissed or redirected.
Interim Measures
Where necessary to protect participant safety, the ITP may recommend interim measures — such as a temporary suspension — while the complaint is being investigated.
Investigation
An independent investigator is appointed. Both the complainant and the respondent are given the opportunity to provide information. The investigator prepares a report with findings of fact.
Decision & Sanctions
A decision-maker reviews the investigation report and issues a written decision. If a violation is found, appropriate sanctions are imposed in accordance with the Safe Sport Policy.
Appeal
Either party may appeal the decision to an independent appeal panel. The appeal is limited to specific grounds such as procedural unfairness or an unreasonable decision.
Ready to submit a complaint?
Select your province or territory to be directed to the correct form.
Questions about the ITP process?
Contact Sport Dispute Management Inc. for more information.